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Returns and Refunds

Please note: This is a brief rundown of our Returns and Refunds policy – for full Terms and Conditions please contact us: Web.Desk@Gardinerhaskins.co.uk

For most items you have 28 days to return an item to us if it’s unwanted or you changed your mind. Policy varies by department – please check individual department information below:

Faulty Items

Faults must be reported within 7 days of purchase. Please check receipt upon purchase

  • When you notify us of  a problem with any goods we may request photographic evidence of the problem.
  • Once a replacement has been agreed Customer Services will send a RETURNS FORM which needs to be completed by you.
  • Upon receipt of item(s), inspection will be carried out to confirm that the fault highlighted on your returns form is correct.
  • If a replacement has already been issued and the Fault/Damage is not confirmed you will be invoiced for the replacement and/or the Faulty/Damaged item(s) will be returned to you.
  • If the item is deemed Damaged/Faulty, and no replacement is to be issued a refund of the item(s) (inc. delivery cost) will be arranged.
  • All Cancelled orders must be reported within 7 days after receipt of the goods.

Cancelling Orders

To cancel an order Gardiner Haskins must receive notice in writing and within 7 days after delivery. Gardiner Haskins are under no legal obligation to accept cancellations after that period.

Our returns form can be obtained by contacting our customer services department. Email: support@gardinerhaskins.co.uk

Please Note:

  • Do not write on product packaging.
  • Goods received without prior notification or a completed returns form will be refused.
  • Items must be returned unopened in original packaging.
  • Delivery fees will not be refunded.

Your consumer rights are protected.

Goods ordered in error (unless special order items) may be returned to us providing you advise us within 7 working days of receipt, and they are returned in their original, saleable condition. Unwanted goods will incur a restocking charge of 20% of their value.

It is your responsibility to ensure that returned item(s) reach us in good condition.

Special Order Items

“Special Order” Items cannot be returned under any circumstances

Special Orders Include:

  • All made to order Furniture
  •  Any item(s) that are Bespoke (made to the customer’s specifications)
  •  Any items cut to customer’s requirements
  •  Specifically drilled baths
  •  Hygiene issues – for obvious hygiene concerns, certain products such as pillows, and duvets cannot be returned unless it has a demonstrable manufacturing defect

Delivery Items

“Under the Distance Selling Directive, you, as the customer have a duty of care for the products delivered to you whilst in your possession”

Please ensure that you return the items exactly as you have received them i.e. in the original packaging sealed with clear tape. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a jiffy bag. (THERE MUST BE NO WRITING OR LABELS ON THE ORIGINAL PACKAGING)

If you have failed to take reasonable care of the goods, Gardiner Haskins reserves the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

Cookshop

If you are unhappy with your purchase, you are able to return the item for a refund or exchange within 28 days.
Item Unwanted, Changed My Mind…
Should you change your mind, the item isn’t suitable or wasn’t what you are expecting, you can return it to us in store within 28 days of delivery/collection for a full refund or exchange for the value of the item. Item must be unused and in original packaging with labelling.
Item Faulty or Damaged
Whilst we make every effort to quality check our products, should you find your item damaged prior to collection or there is a manufacturing fault please report it to us within 28 days in order to arrange a refund, exchange or replacement.

Cyclelife

If you are unhappy with your purchase, you are able to return the item for a repair or exchange within 28 days.
Item Unwanted, Changed My Mind…
We do not offer Refunds unless the item is faulty and is unable to be repaired by us (See repairs policy below) Should you change your mind, the item isn’t suitable or what you are expecting, you can return it to us in store within 28 days of delivery/collection for an exchange item of the same value.
Item Faulty or Damaged
Whilst we make every effort to quality check our products, should you find your item damaged prior to delivery/collection or there is a manufacturing fault please report it to us within 28 days in order to arrange repair – we will make up to 3 attempts to correct and fix the fault before issuing a full refund should the item be deemed irreparable.

Electricals

Gardiner Haskins Electricals is governed the Distance Selling Act and acts under these guidelines. If you are unhappy with your purchase, you are able to return the item for a refund, repair* or exchange within 28 days.
Item Unwanted/ Changed My Mind…
Should you change your mind, the item isn’t suitable or wasn’t what you are expecting, you can return the unused item to us in store within 28 days of delivery/collection for a full refund for the value of the item (minus any delivery costs). The item/s must be in original packaging and be unused. Should you require collection of the item this cost will be deducted from your refund value.
Item Faulty or Damaged
Whilst we make every effort to quality check our products, should you find your item damaged prior to delivery/collection or there is a manufacturing fault please report it to us within 28 days in order to arrange repair, collection or replacement at no extra charge.
Item Damaged in Transit – Local Deliveries
Our local Delivery Team strives to ensure items are handled with care. If you find your item has been damaged in transit please report it to us as soon as possible in order for us to arrange a replacement.

*Repairs may not be possible in some locations, depending upon our engineers. Please contact us to discuss your options.

Furniture

Item Unwanted or Changed My Mind…
Goods purchased from stock/shop floor can be returned for a full refund within 14 days of purchase. Items returned must be in original packaging complete with labels and tags attached.
Cancelled Orders
Orders cancelled more than 5 working days from purchase will incur a 25% restocking fee. Orders cancelled within this period will be exempt from this charge.
Delivery
Our drivers are trained to deliver your purchase to your home and desired room. Customers should be aware of product dimensions before placing order and ensure that your ordered item will fit into the property and the designated room safely without harm to the item or to our staff. Cancellation due to delivery failure will result in a 25% re-stocking fee. In some cases we will be required to carry out a risk assessment prior to delivery.

Kitchens

As our fitted Kitchens are custom made to order/ special items they are non-returnable and non-refundable.
Should you find a fault with any element of your fitted kitchen please contact us with the details and we will make every effort to repair or replace depending on the fault.

Soft Furnishings

If you are unhappy with your purchase, you are able to return the item for a refund, repair* or exchange within 28 days. *Repair/Alteration available on our own products only.
Item Unwanted, Changed My Mind…
Should you change your mind, the item isn’t suitable or wasn’t what you are expecting, you can return unused items in original packaging (curtain heading tape not removed) in store within 28 days of delivery/collection for a full refund for the value of the item.
NB Returns not available on Quilts, Pillows, Duvets or Covers, made to measure curtains/blinds or nets unless faulty
Item Faulty or Damaged
Whilst we make every effort to quality check our products, should you find your item damaged prior to delivery/collection or there is a manufacturing fault please report it to us within 28 days in order to arrange alteration or replacement at no extra charge.